Privacy policy

Linen Lab LLC (“Linen Lab,” “we,” “us”) provides wedding linen rentals. This policy explains what information we collect when you visit our website or place an order, how we use it, and the service providers we rely on to run the business. Questions? Email us at use@rentlinenlab.com.

Information we collect

• Contact details you give us — your name and email address — so we can respond to enquiries and manage your order.
• Order and event details — your wedding date, color choices, the quantities and items you rent, and the venue or shipping address we deliver to.
• Payment information — card payments are processed by Stripe. We do not see or store full card numbers; Stripe handles them under its own security standards.
• Account information — if you sign in, we keep the email tied to your account so you can access your orders.
• Usage data — basic analytics about how pages are used, and error diagnostics, to keep the site working and improve it.

How we use your information

• To prepare, deliver, and support your order, and to arrange returns.
• To communicate with you about your enquiry, order, and delivery.
• To process payments and any refunds.
• To keep the service secure, prevent fraud, and meet our legal obligations.
• To understand how the site is used so we can improve it.

Service providers we share with

We share information only as needed to run the service, with providers that process it on our behalf. We do not sell your personal information. The providers we rely on are:

• Stripe — payment processing.
• Supabase — secure database, authentication, and file storage.
• Resend — delivery of order and account emails.
• UPS — shipping and returns logistics.
• Fly.io — hosting for our ordering application.
• Cloudflare — hosting and content delivery for this website.
• PostHog — product analytics.
• Sentry — error monitoring and diagnostics.

We may also disclose information where required by law, or to protect the rights, safety, and property of Linen Lab, our customers, or others.

Cookies and analytics

We use essential cookies to keep you signed in and to operate the site, and analytics to understand how the site is used. You can control cookies through your browser settings; blocking some may affect how the site works.

Data retention

We keep your information for as long as necessary to provide the service, support your order, and meet our legal, tax, and accounting obligations. When information is no longer needed, we remove it or de-identify it.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or ask a question about how it is handled, by emailing use@rentlinenlab.com. We will respond as required by applicable law.

Security

We protect your information with encryption in transit and access controls, and we rely on Stripe’s payment security for card data. No method of transmission or storage is perfectly secure, but we work to protect your information and to limit who can access it.

Children

Our service is intended for adults planning a wedding and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as our service or legal requirements change. When we do, we will revise the “last updated” date above.

Contact us

For any privacy question or request, email use@rentlinenlab.com.